FAQ

Many answers to your questions can be found in our Terms of Sales.


OUR BRAND

Where is your business located?

We are based in French Polynesia and settled in Tahiti. To find out more about the Mokarran adventure, we invite you to consult our page: About

For your online store are your clothes made in Europe?

We work with several printers depending on where we need to ship in the world. For the EU we indeed have a printer in Europe. For the USA we have a printer in California.

Can I buy a Mokarran garment at a store near me?

You can find some of the Mokarran collections at our dealers.

In France, we are distributed in 7 stores in the “Vieux Campeur” as well as in “la Palanquée”.

The list is available on the page: Points of sale

Are there points of sale abroad?

To know the points of sale abroad, please consult the page of our resellers.

 

PRODUCTS

What does the UPF protection index mean on lycras?

As with sun creams, there is a system for measuring the protection index of textile products. This property is indicated by means of the UPF factor (Ultraviolet Protection Factor).

UPF is the ratio of UV causing sunburn measured with and without the protection of the garment.

If a textile product has a UPF factor of 20, it means that it has the same level of protection as a sunscreen with a sun protection factor of 20.

For example: a textile rated UPF 30 means that for 30 units of UV that reach the fabric only 1 unit will touch the skin. So a fabric that blocks 29 out of 30 UV units offers 96,7% protection.

 

UPF index Protection category % UV radiation blockage
UPF 15 - 24 Good 93,3-95,9
UPF 25 - 39 Very good 96,0-97,4
UPF 40 - 80 Excellent 97,5 - 98+


ORDERS

How to order ?

  • Browse our collection online
  • Select the items by clicking on them, choose your size, then add them to the basket.
  • Once all your items have been selected, go to your basket to "Validate Terms & Conditions (check the box after having read the general conditions of sale) and the order (by pressing the payment button) »It is important to check the size, color and quantity before confirming it.
  • From then on a new page will open which will allow you to enter your contact details (after indicating your address you will be informed of the amount of delivery costs)
  • Select the desired delivery method
  • Make your payment securely

How to use a credit or a promotional code?

After confirming your payment method, enter your promotional code in the field provided for this purpose - at the top right of the summary page of your basket. Press the button: Apply. The total amount of your order is then automatically updated. To make sure you don't miss our special offers, subscribe to the Mokarran newsletter.

 

Should I take my usual size?

To the choice of sizes, we have added a "size guide" for each product. Remember to consult them before ordering because in case of error on your part we will not ensure an exchange of goods. A link in blue appears on the product pages. During our last survey, our customers confirmed that they take their usual size. If you are between two sizes, choose the larger one.

 

PAYMENT

Is the payment secured ?

Payment on Mokarran is perfectly secure. All the data that you communicate to us during your payment is protected and encrypted by SSL (Secure Sockets Layer). We have no access to your bank details, they are transferred in an encoded and secure way to our PAYPAL account.

What are the payment methods ?

You can pay for your order by Paypal, by credit card via Paypal (without having an account) or by bank transfer.

  • PAYPAL

To pay via Paypal, all you need to do is create an account directly on the Paypal site. You also have the option of paying without creating an account with Visa, MasterCard and American Express cards. Follow the explanations below.

  • WIRE TRANSFER

You can also pay for your order by bank transfer. You just have to click on "Bank transfer" when choosing your payment method.

If you want us to start the production of your order directly, you can send us proof of your transfer by email to: contact@mokarran.net

Is your site secure?

Our payment platform is completely secure. We work with Paypal, the undisputed leader in online payment.

 

FAST DELIVERY

What are the possible delivery methods?

Mokarran offers several delivery methods in mainland France, Europe and the United States. You will have the costs and delivery times as soon as you have entered your details.

Orders are dispatched no later than 7 working days after the order has been placed. Delivery times depend on the address and delivery method you have selected (they are indicated in working days in: Shipping method).

We ship worldwide! All orders are dispatched with the French postal service La Poste.

What information should I enter if I live in a residence with access codes?

Be as precise as possible in the description of your delivery address so that your order is delivered as quickly as possible and that it does not come back to us. Specify the name of the residence, your building, your locality and the access codes if there are any.

What should I do if I am absent during the delivery?

The delivery person will leave a calling card in your mailbox. You will have, from its passage, 15 days to collect your order in the post office closest to you or the one indicated on the transit advice note or even from the carrier.

Can I be billed to another address?

When you enter your details, the address you will write will be the delivery address. If you want to "be billed to another address". Click on "use a different billing address" and complete the form that appears. Your order will then be billed to an address other than the one entered for delivery.

 

PRICE

Are the prices of the clothes HT or TTC?

The prices indicated are in euros, Taxes included (VAT Incl.). However, the establishment of the order depends on the geographical area of ​​delivery:

    • For deliveries in France métropolitaine, in countries belonging to the European Union et in the USA the order will be established including VAT

    • For deliveries in SwissWithin Dom Tom, out European Union and United States, the order will be established duty free automatically. Customs duties, other local taxes, import duty or state taxes may be payable on entry into the country. These rights are not the responsibility of NARKOZE. See CGV article 8

RETURN

How do I return my order?

You want to return a product because it does not suit you. You have 14 days to return your package to us. It's simple, you put the product (s) in its original packaging and you refer to the procedure indicated in the Terms & Conditions article 10 and article 11.

 

MAINTENANCE

How to wash and iron t-shirts and sweatshirts? 

A small machine at 30 ° C maximum will do. This way, you can be sure that your sweatshirts or t-shirts will not change size, will remain soft and flashy like the first day. Drying in the open air is strongly recommended.

Finally, a little ironing inside out in the rules of the art will be perfect.